TSA’s reaction to delays is disappointing

I was very pleased to read the article in the Aug. 14 Mountain Express that a debate has begun about wait times at Friedman Memorial Airport due to poor TSA staffing. I find TSA’s reaction, however, to be disappointing and all too typical for a government agency.

My letter to the editor (July 29) did not state that any attendee at the Walker & Dunlop Summer Conference missed their flight. The fact that TSA focused their response on whether someone missed their flight rather than their general standard of service is like someone complaining about service in a hospital and the hospital’s stating that nobody has died due to their poor service. Andrew Coose, TSA’s federal security director for Idaho, used “making a report to Washington” as the threshold level for serious service problems. How about listening to a report from Idaho residents and visitors as the litmus test?

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